Information about our Codes of Practice
The Consumer Code for Home Builders and the New Homes Quality Code set out several guidelines that we follow as part of our ongoing commitment to building high quality homes and providing customers with an exceptional service, every time.
New Homes Quality Code
Consumer Code for Home Builder
Customers who reserved their Gleeson home prior to 1st November 2022, are protected by the Consumer Code for Home Builders. The Code sets out guidelines to ensure we support our customers during and after purchasing their new Gleeson home, ensuring they are:
• Treated fairly
• Know what service levels to expect
• Are given reliable information to help them make their decisions
• Know how to access speedy, low-cost dispute-resolution arrangements if they are dissatisfied.
The Code covers every stage of the home-buying process from pre-contract through exchange of contracts, right up to occupation.
